Help Desk Technical Support 3 - 18286
Date: Apr 12, 2024
Location: Warren, MI, Michigan, United States
Company: HII's Mission Technologies division
Requisition Number: 18286
Required Travel: 0 - 10%
Employment Type: Full Time/Hourly/Non-Exempt
Security Clearance: Secret
Level of Experience: Mid
This opportunity resides with Cyber & Electronic Warfare, a business group within HII’s Mission Technologies division. HII works within our nation’s intelligence and cyber operations communities to defend our interests in cyberspace. Our deep expertise in network architecture, software and hardware development, cybersecurity and the electromagnetic environment uniquely enables us to support sensitive missions for federal agency partners.
Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.
Summary
HII is recognized as one of America’s top large company employers and is driven by strong values and ethics that put people’s safety and well-being first.
HII employees continuously rise to the challenge of setting the highest standard of professional and ethical conduct and perform in concert with our company slogan “Hard Stuff Done Right”.
We are seeking a Help Desk Technical Support specialist who will support our Mission Technologies Division, which has over 100 facilities worldwide and provides capabilities to support an all-domain force that includes artificial intelligence and machine learning, autonomous systems, critical nuclear operations, LVC systems, cyberspace strategies, and platform modernization.
Essential Job Responsibilities
- Resolve technical problems and answer queries by telephone or self-service ticket in support of computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnose, identify, isolate, and analyze problems utilizing historical database records.
- Escalate issues to product line specialists, application or system support specialists.
- Maintain and update records and tracking databases.
- Alert management to recurring problems and patterns of problems.
Minimum Qualifications
- AA or other 2 year technical degree in a related discipline and 3 years of related experience. HS + 4 years of related experience may be substituted for AA degree.
- Ability to obtain CompTIA A+, Security+, or Network+ certification within 6 months of hire.
- Ability to obtain Microsoft Windows 10 certification within 6 months of hire.
- Clearance: Ability to obtain and maintain a SECRET security clearance.
Physical Requirements
- Job Performance will normally require only minor lifting and carrying of boxes of records or equipment.
Why HII
We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our diverse workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
Today’s challenges are bigger than ever, and the nation needs the best of us. It’s why we’re focused on hiring, developing and nurturing our diversity. We believe that diversity among our workforce strengthens the organization, stimulates creativity, promotes the exchange of ideas and enriches the work lives of all our employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Technical Solutions.