Manager of IT Field Services / End-User & CAD Support Tech (Mgr Information Technology 1) 24842
Date: Aug 12, 2025
Location: Syracuse, NY, New York, United States
Company: HII's Mission Technologies division
Requisition Number: 24842
Required Travel: 26 - 50%
Employment Type: Full Time/Salaried/Exempt
Anticipated Salary Range: $102,803.00 - $146,861.00
Security Clearance: Ability to Obtain
Level of Experience: Management
Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072
Come Join HII! Where Hard Stuff is Done Right!
We're seeking a highly skilled and experienced leader to manage our IT Enterprise Field Services team and provide expert-level end-user and CAD application support. This is an exciting, on-site opportunity in Syracuse, NY, to work with cutting-edge technology and play a critical role within a leader in the U.S. defense community.
You will be responsible for leading the Enterprise Field Services team while also acting as a collaborative force, working directly with engineers, designers, and IT teams. This role is vital to maintaining, troubleshooting, and optimizing critical CAD and PLM software used throughout our shipbuilding projects in a high-performance computing (HPC) setting. If you are passionate about managing technical teams and have a deep expertise in Linux environments with a mindset for automation and performance tuning, this is the role for you.
Responsibilities: I want to and can do that!
• Lead and manage the Enterprise Field Services team, planning and prioritizing their workload, tracking emergency problems, and fostering team goals and morale.
• Manage and oversee change management, incident management, and monthly patching for all applications. Ensure that Service Level Agreements (SLAs) are met, and applications are up to date with the latest security and patching protocols.
• Work closely with the SOX Compliance and IT Cyber teams to ensure all software delivery, applications, and processes meet security rules, regulations, and compliance standards, including DFARS, NIST, and CMMC. Establish IT best practices and security policies.
• Handle software vendor selection, renewals, and license procurement.
• Provide technical support, troubleshooting, and maintenance for shipbuilding CAD applications like Siemens NX, ShipConstructor, AutoCAD, Aveva Marine, and CATIA.
• Manage, configure, and optimize Linux servers and workstations (RHEL, CentOS, Ubuntu, MAC).
• Develop scripts (Bash, Python, or Ansible) to automate system administration tasks and software deployments.
• Diagnose and resolve performance issues related to CAD applications, graphics rendering, and system resource utilization.
• Assist engineers and designers with technical issues related to CAD software, providing training and best practices when necessary.
• Work closely with IT infrastructure teams, software vendors, and engineering departments to optimize system performance and contribute to the IT Roadmap.
• Provide onsite technical support for end-users, including the deployment and troubleshooting of various IT assets (e.g., desktops, laptops).
• Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data
• Train end-users on new devices and technologies
• Provide guidance and explain policies and procedures to IT support staff and end-users
• Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution
• Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers
Requirements: I have already done that or have it!
• 4 years relevant progressive experience with Bachelors in related field; 2 years relevant progressive experience with Masters in related field; or High School Diploma or equivalent and 8 years relevant progressive experience.
• 3+ years of experience in CAD application support (preferably in shipbuilding, aerospace, or manufacturing) and 5+ years of experience in Linux system administration, including troubleshooting and performance tuning.
• Strong problem-solving, critical thinking, and decision-making skills with a keen eye for detail. Excellent project management, organization, and planning abilities. Proven leadership skills that inspire technical teams to achieve success.
• Experience with software delivery, enterprise resource planning (ERP) systems, and software development life cycles. Expertise in CAD software (Siemens NX, AutoCAD, etc.) and PLM/PDM systems (Teamcenter, Windchill, or equivalent). Proficiency in scripting (Bash, Python, or Ansible). Familiarity with high-performance computing (HPC), GPU-accelerated CAD applications, and networking concepts.
• Experience working in DFARS, NIST 800-171, or CMMC regulated environments.
• Reliable transportation to travel among sites as needed. Travel may be up to 25%- 30% and on occasion may include overnight stays
Preferred Requirements
• Experience in regulated environments, such as defense and energy.
• Familiarity with ServiceNow or similar ITSM platforms.
Physical Requirements
HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.
The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.
Why HII
We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.