IT Service Management Specialist (ServiceNow) (Software Development Analyst 4) - 25358

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Date: Sep 4, 2025

Location: Rosslyn, VA, Remote, United States

Company: HII's Mission Technologies division

Requisition Number: 25358 

Required Travel: 0 - 10%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $101,228.00 - $145,000.00 

Security Clearance: Ability to Obtain  

Level of Experience: Senior 

 

This opportunity resides with Global Security (GS). Mission Technologies’ Global Security (GS) group comprises live, virtual, constructive (LVC) solutions; fleet sustainment; nuclear and environmental; and Australia business.

As a trusted partner to our military customers, HII designs, develops and operates the largest LVC enterprise that prepares warfighters for cross-domain battle. With advanced technologies to enable mission readiness, HII understands that preparation requires full coordination—not readiness in piece-parts.

For more than 40 years, the U.S. Navy has entrusted HII to maintain and modernize the vast majority of its fleet. With a holistic approach to life-cycle maritime defense systems—from small watercraft to submarines, surface combatants and aircraft carriers—HII ensures a high state of readiness.

HII supports the Department of Energy’s national security mission through the management and operation of its sites, as well as the safe cleanup of legacy waste across the country. HII meets clients’ toughest nuclear and environmental challenges.
 

Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.

 

To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072

Job Description

HII Mission Technologies is seeking an IT Service Management Specialist to support our United States Postal Service Office of Inspector General (USPS OIG) client. The role can be worked remotely from anywhere in the U.S., however there is preference for a candidate local in the Washington DC metro area that could commute to the Rosslyn office if needed.

Essential Job Responsibilities

  • Maintain the health, performance, and reliability of the ServiceNow platform.
  • Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
  • Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
  • Provide technical support and issue resolution, ensuring minimal disruption to IT services.
  • Monitor system logs and performance, proactively identifying and addressing potential issues.
  • Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
  • Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
  • Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
  • Offer technical leadership in platform design, integration, and optimization efforts.
  • Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.

Minimum Qualifications

  • 9 years relevant experience with Bachelors in related field; 7 years relevant experience with Masters in related field; 4 years relevant experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 13 years relevant experience.

Client Education & Experience Requirements:

  • Bachelor’s degree in Computer Science, Information Systems, or a related discipline.
  • At least 5 years of experience in IT support, system administration, or a related technical field.
  • A minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.
  • Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
  • Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
  • Strong knowledge of ITIL frameworks and ITSM best practices.
  • Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
  • Ability to implement and maintain automated processes and workflows.
  • Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
  • Experience providing user training and technical documentation.
  • Skilled in problem-solving and root cause analysis.
  • Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
  • Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
  • Prior experience supporting government agencies or contracts.
  • Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.

Client Security Requirements:

  • Must be able to obtain and maintain a USPS Sensitive Clearance.
  • Must be a U.S. Citizen.
  • The selected candidate will be subject to a pre-employment background investigation and drug screening per HII and/or client requirements.

Preferred Requirements

The below relevant certifications are highly preferred:

  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer
  • ITIL Foundation Certification

HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.

 

The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.

 

Why HII
We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

 

Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.

 

Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

 

Do You Need Assistance? 
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.