Field Technician 3 - 2398

Job Description

 

Field Tech 3 position within Customer Service Department, dedicated to the establishment of a Repair Center             

Customer Serivce is creating a stand alone Repair Center to focus on returning customer's equipment to operational condition efficiently, in good quality, and to work with the Customer Support Technician, and Curriculum Developer to help build our content of Product Support for Customer's.  Come help us get best practices in place!

Essential Job Responsibilities

Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications, relations, and provides onsite training.

Minimum Qualifications

• Associates Degree or other 2 year technical degree in related discipline and 3 years of related experience; or High School Diploma or equivalent and 5 years related experience.
• Must have active secret clearance #LI-MH1

Preferred Requirements

 

Experienced REMUS Operator, skilled in troubleshooting, works independently, but knows when to escalate appropriately.  Competancy in Deltek Bill of Materials, Filemaker Configuration, and Salesforce Case Management.

Physical Requirements

May require working in an industrial or shipboard environment. Normally not required to lift more than 40 pounds higher than three feet above feet/floor level. May encounter extremes of temperature, pollution, humidity, noise, and other environmental factors while collecting data, observing performance of task teams.