Manager Product Support 1 - 29066
Date: Jun 23, 2026
Location: Pocasset, MA, Massachusetts, United States
Company: HII's Mission Technologies division
Requisition Number: 29066
Required Travel: 11 - 25%
Employment Type: Full Time/Salaried/Exempt
Anticipated Salary Range: $84,160.00 - $110,000.00
Security Clearance: Secret
Level of Experience: Management
This opportunity resides with Uncrewed Systems (UxS), a business group within HII’s Mission Technologies division. Uncrewed Systems comprises unmanned underwater vehicles (UUVs), unmanned surface vehicles (USVs) and autonomy software.
HII creates advanced unmanned solutions for defense, marine research and commercial applications. Serving customers in more than 30 countries, HII provides design, autonomy, manufacturing, testing, operations and sustainment of unmanned systems, including unmanned underwater vehicles (UUVs) and unmanned surface vessels (USVs).
Leadership at HII – Mission Technologies
HII’s Leadership Capability Framework defines the standard of excellence expected of all leaders across Mission Technologies. Leaders are accountable for modeling these capabilities and building them within their teams:
- Know & Grow Your People – Develop talent, empower teams, and build an inclusive environment.
- Build Relationships – Strengthen trust, collaboration, and cross-functional partnerships.
- Take Ownership – Drive accountability, execution excellence, and results.
- Customer First – Anticipate mission needs and deliver value to our partners.
- Shape the Future – Inspire innovation and align work with strategic priorities.
- Act with Urgency – Make informed decisions and move with purpose.
These capabilities define how leaders inspire teams, deliver results, and shape the future of Mission Technologies.
Come join HII!! Where hard stuff is done right...
The Global Customer Service & Sales Manager is responsible for driving customer satisfaction, aftermarket revenue growth, and operational excellence across the UxS aftermarket space. This role leads customer engagement initiatives, oversees the global aftermarket sales pipeline including direct oversight of customer service operations and pipeline management of the Integrated Logistics Support organization. This role will develop strategic service offerings to support long-term customer success. Serving as a key liaison between customers, account managers, technical teams, and program leadership, the Global Customer Service & Sales Manager ensures consistent execution of aftermarket sales, training, repair support, and customer service activities. This position provides leadership to customer service and technical support personnel while supporting strategic business objectives and acting as a deputy to the Program Manager as required.
Leadership & Team Development
• Coach and develop Customer Service and Technical Support personnel to improve responsiveness, accountability, and customer outcomes.
• Establish team objectives, performance metrics, and best practices for customer engagement and service delivery.
• Provide leadership and oversight of customer service execution and processes for all repair depots
Customer Success & Engagement
• Own and manage customer satisfaction metrics across all supported programs.
• Meet regularly with customers to assess satisfaction, identify emerging needs, and strengthen long-term relationships.
• Support high-visibility customer programs, serving as a liaison between customers and internal stakeholders.
Aftermarket Business Development
• Administer Salesforce and Jira associated business processes supporting the UxS Aftermarket Pipeline.
• Provide direct oversight of repair depots aftermarket pipeline, ensuring global alignment, opportunity tracking, and service consistency.
• Develop and implement sales best practices, training, and performance metrics to improve opportunity conversion and customer engagement.
Training Program Management
• Manage the global aftermarket training schedule and coordinate resources to ensure successful course execution.
• Develop new training offerings, custom coursework, and customer‑specific learning solutions.
• Expand training-related revenue opportunities through new service offerings and customer engagement initiatives.
Program & Operational Support
• Coordinate cross‑functional activities between customers, engineering, operations, logistics, and program management teams.
• Support operational planning and execution for aftermarket repairs, training, spares, and customer support activities.
• Support strategic planning, customer communications, and business operations across the UxS aftermarket organization
What you will be doing..
Experienced in such systems analysis, spares, provisioning, technical data, training maintenance/modifications, support equipment and facilities.
What we are looking for.
4 years relevant progressive experience with Bachelors in related field; 2 years relevant progressive experience with Masters in related field; or High School Diploma or equivalent and 8 years relevant progressive experience.
Must be able to obtain and maintain a government clearance. #LI-MH1
Bonus points for...
Experience with AUV's
Physical Requirements
Job Performance will normally require only minor lifting and carrying of boxes of records or equipment.
The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.
Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072
HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.
Why HII
We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.