Customer Support Program Manager (Mgr Programs 3) 18893

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Date: May 5, 2024

Location: Pocasset, MA, Massachusetts, United States

Company: HII's Mission Technologies division

Requisition Number: 18893 

Required Travel: 11 - 25%

Employment Type: Full Time/Salaried/Exempt

Security Clearance: Ability to Obtain 

Level of Experience: Executive 

 

This opportunity resides with Unmanned Systems, a business group within HII’s Mission Technologies division. Our Unmanned Systems group creates advanced unmanned maritime solutions for defense, marine research and commercial applications. Serving customers in more than 30 countries, HII provides design, autonomy, manufacturing, testing, operations and sustainment of unmanned systems, including unmanned underwater vehicles (UUVs) and unmanned surface vessels (USVs).

 

Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.

 

To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072

 

Come join HII!! Where Hard Stuff is done Right!

HII Unmanned Systems (HII UxS) is seeking a Customer Support Program Manager to join our Program Management group, this role will report directly to the Sr. Director of Underwater Vehicle programs, in this role you will be responsible for:

  • Execution and financial performance of all aftermarket activities for Underwater Vehicle programs
  • Overall management responsibility for the following;
  • Overall responsibility for customer Relationship Management with DLA Primes
  • Responsible for timely execution of all aftermarket activities, including Spares, Repairs, Training and Customer Support
  • Provides Customer Management for the Repair of equipment, working collaboratively with other Departments including Purchasing, Operations, Engineering, Finance, as well as directly with Vendors, as required
  • Leads the coordination of all Customer product support activities
  • Provides Technical Support management and escalation as needed
  • Provides internal communication, impact assessment, and planning for identified issue resolution, including both local resolution or in situ resolution of fielded systems
  • Provides input to system obsolescence analysis and resolution
  • Manages warranty support, including the adjudication of warranty claims
  • Participates in standard Pricelist Spares and Services proposals, including lead-time determination
  • Develops forward plan Spare parts inventory based on usage schedules and historical data
  • Oversees Government Property management for customer returned equipment
  • Manages disposition of Scrap resulting from repair efforts
  • Support DCMA audit activities as HII Lead
  • Support Export compliance for shipments and technical information
  • Oversee Customer training, including curriculum development, training schedules, training materials, etc.
  • Provide support to Unmanned Systems remote offices, including UK, San Diego, Panama City

What you will be doing..

Responsible for the profit and loss of a large complex program. Directs all phases of programs from inception through completion. Responsible for serving multiple customers requiring developing and managing plans across several subcontractors. Responsible for overseeing a program contained at one primary geographic location however covering remote locations and multiple business functions and employees directly assigned to program. Program may require new technologies. Responsible for the cost, schedule and technical performance of company programs. Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance. Develops new business or expands services with the customer. Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications. Directs the work of employees including management level assigned to the program from technical, manufacturing and administrative areas.

What we are looking for...

  • 8 years relevant progressive experience with Bachelors in related field; 6 years relevant progressive experience with Masters in related field; or High School Diploma or equivalent and 12 years relevant progressive experience.
  • Must be able to obtain and maintain a government clearance #LI-MH1

 

Bonus Points for...

Experience with the following tools:

  • Costpoint

  • Salesforce

  • Filemaker

  • EEMS

  • Electronic Document Vault

Physical Requirements

Job performance may require working in an industrial or shipboard environment. Normally not required to lift more than 40 pounds higher than three feet above feet/floor level.

HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships.

 

Why HII
We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our diverse workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

 

Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.

 

Together we are working to ensure a future where everyone can be free and thrive.
Today’s challenges are bigger than ever, and the nation needs the best of us. It’s why we’re focused on hiring, developing and nurturing our diversity. We believe that diversity among our workforce strengthens the organization, stimulates creativity, promotes the exchange of ideas and enriches the work lives of all our employees. 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

 

Do You Need Assistance? 
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.