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Technical Support Specialist - 1928

Date: Nov 17, 2020

Location: Merrifield, VA, US, 22082

Company: HII's TSD

Huntington Ingalls Industries is America’s largest military shipbuilding company and a provider of professional services to partners in government and industry. For more than a century, HII’s Newport News and Ingalls shipbuilding divisions in Virginia and Mississippi have built more ships in more ship classes than any other U.S. naval shipbuilder. HII’s Technical Solutions division provides a wide range of professional services through its Fleet Support, Mission Driven Innovative Solutions, Nuclear & Environmental, and Oil & Gas groups. Headquartered in Newport News, Virginia, HII employs more than 42,000 people operating both domestically and internationally.

 

 

 

Job Description

HII - Technical Solutions Division (HII-TSD) is currently seeking a Technical Support Specialist to work out of their customer site in Merrifield, VA office.

Essential Job Responsibilities
  • Use support desk incident tracking systems
  • Create and manage incident (issue) tickets, provide caller with ticket number and estimated resolution time
  • Troubleshoot handheld cellular communication devices for hardware and software issues
  • Verify that software/equipment is properly configured, and network connectivity is operational and correct connected to the network
  • Follow helpdesk scripts to analyze and resolve system hardware and software issues, troubleshoot network and communication problems, and transfer or escalate issues
  • Escalate issues as needed to next Tier support
  • Conduct follow-up to ensure issue is resolved and ticket is closed
  • Use ordering system to order and track replacement parts
  • Take proactive measures to resolving devices with known issues
Minimum Qualifications
  • 0 years experience with Bachelors in related field; or High School Diploma or equivalent and 4 years relevant experience
  • Willing to work any day of the week and holidays
  • Experience working cooperatively with technical support groups when troubleshooting network issues via bridge calls, email, and instant messenger and other communication tools
  • Shall have knowledge, skills, and abilities in some or all of the below:
    • Computer operations background
    • Basic computer networking knowledge and experience verifying physical network connections
    • Verifying data transmission
  • Must have good oral and written communication skills to support communication and incident ticket documentation of all interactions with callers or users, including but not limited to: phone, email, in-person, and other communication formats
  • Must be able to obtain and keep a USPS Sensitive Clearance
    • Must be a U.S. Citizen or Green Card Holder and have been living in the U.S. for at least the last five years
    • Must not have traveled outside of the United States for more than 180 days in the last five years
Preferred Requirements
  • One-year experience working a technical support

  • Active public trust clearance

  • Experience using Service Now incident ticket system

  • Familiarity with USPS mail processing systems (operations, equipment and/or software)

  • College degree

 

 

Huntington Ingalls Industries is an Equal Opportunity/Vets and Disabled Employer. U.S. Citizenship may be required for certain positions.


Nearest Major Market: Washington DC