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End User Support (End User Support 1) - 2845

Date: Apr 1, 2021

Location: Fairfax, VA, US, 22033

Company: HII's TSD

 A division of Huntington Ingalls Industries 

Come join HII! Where hard stuff is done right!

HII- Technical Solutions Division (HII-TSD)  is currently seeking a Technical Support Specialist to work out of our Fairfax - Fair Lakes, VA location.

 

A division of Huntington Ingalls Industries

Defense & Federal Solutions

      • Defense & Federal Solutions, a business group within Huntington Ingalls Industries’ Technical Solutions division, helps solve tough national security challenges for the Department of Defense, the intelligence community and federal civilian agencies. Our expert capabilities include intelligence, surveillance and reconnaissance (ISR), and cyber; secure enterprise IT engineering and operations; military training and simulation; logistics management and integrated product support; and fleet maintenance, modernization, repair and sustainment.

 

What you will do

  • Use support desk incident tracking systems
  • Create and manage incident (issue) tickets, provide caller with ticket number and estimated resolution time
  • Verify that software/equipment is properly configured and network connectivity is operational and correct connected to the network
  • Follow helpdesk scripts to analyze and resolve system hardware and software issues, troubleshoot network and communication problems, and transfer or escalate issues
  • Escalate issues as needed to next Tier support
  • Conduct follow-up to ensure issue is resolved and ticket is closed
  • Use ordering system to order and track replacement parts
  • Learn to re-configure CPU/laptop based scanning systems and web-based configuration systems
  • Provides technical support to business area management and staffs for personal computer systems software, hardware, and network connectivity. Installs, configures and troubleshoots desktop systems, workstations, and network connectivity issues.
  • Accountable for asset management of the information technology hardware.
  • May assign and maintain user passwords for specialized software.
  • Must have good oral and written communication skills to support communication and incident ticket documentation of all interactions with callers or users, including but not limited to: phone, email, in-person, and other communication formats.

What you must have

  • 0-1 year with BA or HS diploma and 4 years of relevant experience including one year of prior experience working in a technical support position.
  • Experience working cooperatively with technical support groups when troubleshooting network issues via bridge calls, email, and instant messenger and other communication tools.
  • Knowledge, skills, and abilities in some or all of the following:
  • Computer operations background​
  • Computer networking knowledge
  • Verifying network timings
  • Verifying proper sequential operation
  • Verifying data transmission & data return formats
  • The selected candidate must be willing to work any day of the week. Current hours of operation are M-F 0600-1900; Saturday 0600-1400; Sundays/Holidays 0500-1200 EST.
  • Clearance: Ability to obtain and maintan a USPS sensitive security

Bonus Points for....

  • Active clearance of public trust
  • Experience using Service Now incident ticket system
  • Familiarity with USPS mail processing systems (operations, equipment and/or software)
  • Familiarity with the suite of Intelligent Mail Barcodes
  • Familiarity with USPS PASS or DSS software/hardware
  • College degree

 

Huntington Ingalls Industries is America’s largest military shipbuilding company and a provider of professional services to partners in government and industry. For more than a century, HII’s Newport News and Ingalls shipbuilding divisions in Virginia and Mississippi have built more ships in more ship classes than any other U.S. naval shipbuilder. HII’s Technical Solutions division provides a wide range of professional services through its Fleet Support, Mission Driven Innovative Solutions, Nuclear & Environmental, and Oil & Gas groups. Headquartered in Newport News, Virginia, HII employs more than 42,000 people operating both domestically and internationally.
 

Huntington Ingalls Industries is an Equal Opportunity/Vets and Disabled Employer. U.S. Citizenship may be required for certain positions.


Nearest Major Market: Washington DC