Training/Documentation Manager (Hybrid) - 29636

Job Description

Enlighten is looking for an experienced Training/Documentation Manager to directly support operations and assist in growth strategy with special emphasis on defense and government agencies. A key focus of this position includes developing and overseeing the development of markdown-based training content, web-based modules, instructional vignettes, hands-on instructor led training materials, technical user documentation, and contractual deliverables to ensure successful capability rollout and the satisfaction of programmatic requirements.

#LI-DW2 #Mid-Senior Level

Essential Job Responsibilities

• Establish, foster and strengthen relationships between company and targeted government customers.
• Function as a functional manager and work with Enlighten leadership to ensure the client’s operational issues are addressed.
• Responsible for understanding our technology / capabilities and championing accordingly.
• Design content to optimize learning using visual, audio and interactive learning tools.
• Conduct advanced user training courses and curriculum in cyber hunt, log analysis, intrusion investigation, tool / platform usage, and other relevant topics, through use of lectures, demonstrations and hands-on lab exercises. 
• Create various content types (videos, articles, one-pagers) with relevant tone and style, adhering to the respective style guides.
• Work with the company marketing team to develop and implement marketing and business plans, operational roadmaps, and action plans for identified targets of opportunity.
• Contribute to the development of new, competitive proposals.
• Expand future opportunities by working with existing customers.
• Identify new market opportunities and target markets. Document and maintain opportunities in company pipeline tools.
• Develop customer relationships and maintain updated knowledge of customer plans, programs, and general market intelligence.
• Develop an external network of solution partners and providers.
• Seamlessly transition between hands-on execution and team guidance, treating mentorship and team leadership as inherent components of senior-level impact.
• Additional duties as assigned.

Minimum Qualifications

• Clearance Requirement: Must obtain and maintain a U.S. Government Security Clearance, but not required on day one; U.S. Citizenship required.
• Minimum of 10 years experience with government training, documentation, and agile development efforts and a B.A. in Business, a technical field, or related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience.
• Must have prior experience with defense or government agencies (e.g., Joint Cyber Commands, Defense Agencies, or military service cyber components).
• Demonstrated experience designing and developing technical training curriculum, syllabi, lesson plans, exams, and short/long-format instructional media. 
• Experience directly managing training and technical writing teams consisting of at least a dozen employees.
• Understands budget practices and acquisitions shop with the organizations or has relationships with people who do.
• Strong computer skills including MS Word, MS Excel, and MS PowerPoint.
• Understanding of customer buying teams and how to sell to individual influencers.
• Strong interpersonal skills and the ability to interact effectively with others. Ability to speak in a public forum and provide high level presentations to senior management and higher level government officials.
• Excellent interviewing skills including active listening and empathy.
• Will participate in the full lifecycle of Business Development, including proposal support, staffing, opportunity identification, bid / no-bid analysis, RFI / Market Responses, etc.
• Excellent organizational and attention to detail skills.
• Ability to work independently and as part of a team.
• Travel may be required up to 10% of the time.
• Must be willing to work hybrid the rest of the time with some on-site meetings with the local Enlighten team in Columbia, MD. Flexibility is essential to adapt to schedule changes as needed.

Preferred Requirements

• Experience with Software Engineering, Cloud Technologies and Cyber Security.
• Technical background strong enough to determine system requirements and work closely with engineering and management to ensure accurate design and estimating would be an asset, but not required.
• Any previous BDP (Big Data Platform) and/or Joint Cyber Warfighting Architecture (JCWA) Common Runtime Stack for Data (JCRS-D) experience is a huge plus.
• Experience with optimizing learning content for various platforms including distance learning.
• Experience with creating Web-based Trainings in Markdown.
• Experience with Camastia and/or Google Vids.