ServiceNow Developer/SME (Business Process Analyst 4)
Date: Oct 4, 2024
Location: Arlington, VA, Virginia, United States
Company: HII's Mission Technologies division
Requisition Number: 20972
Required Travel: 0 - 10%
Employment Type: Full Time/Salaried/Exempt
Anticipated Salary Range: $104,253.00 - $148,932.00
Security Clearance: Secret
Level of Experience: Mid HI
This opportunity resides with Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR), a business group within HII’s Mission Technologies division. From towers to processors, we design, develop, integrate and manage the sensors, systems and other assets necessary to support integrated intelligence, surveillance and reconnaissance (ISR) operations, exploitation and analysis for the Intelligence Community, the military services, geographic and functional combatant commands and DoD agencies.
Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072
Summary
HII-Mission Technologies is seeking an experienced ServiceNow Subject Matter Expert (SME) and Developer to assist with the implementation of ServiceNow Enterprise Agile Planning and migration from Jira to ServiceNow, for a DoD Agency’s Directorate of Information Management and Technology (IM&T)! Come join our growing team today!
*Position is considered to be fully remote, with some travel required (into Arlington, VA and/or Mechanicsburg, PA) on a quarterly basis!
What you will do
- Responsible for implementing ServiceNow’s Agile features for work falling under both project and operations and sustainment (O&S) activities.
- Serve as ServiceNow SME and inform stakeholders on ServiceNow license / product upgrades
- Support upgrade from Strategic Portfolio Management (SPM) Standard to SPM Professional, and implementation of Enterprise Agile Planning (EAP) features, as needed
- Consult with product teams to analyze and migrate existing JIRA projects, boards, and issues to ServiceNow
- Responsible for integrating the agile module into existing ServiceNow processes to support the organization’s idea, demand and project management workflows and the Product Service Delivery Framework (PSDF) to meet the needs of the organization’s IT teams and its stakeholders
- Responsible for creating, developing, customizing and maintaining workflows, dashboards, reports, and solutions
- Responsible for developing and maintaining necessary technical documentation and Knowledge Transfer User guides for distribution to IM&T personnel
- Participate in meetings as necessary, Lead efforts as assigned, and Coordinate as required
- Responsible for providing weekly status report on progress to IM&T
- Responsible for creating technical requirements based on functional requirements
- Follow established IM&T processes for Agile software development, testing, and documentation
- Assist in the development of training material for distribution to IM&T workforce
- Participate in hands-on training efforts with required personnel
- Additional duties as assigned or required
What we are looking for
- 10 years relevant experience with Bachelors in related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience
- Proficiency developing and configuring ServiceNow (particularly the Strategic Portfolio Management (SPM) applications)
- Proficient knowledge and skilled application of scripting (JavaScript, Glidescript), workflows, UI policies, permission management, and business rules (knowledge of the Idea, Demand, Agile Development, and Project Portfolio Management modules)
- Experience with Scaled Agile Framework (SAFe) and Agile development processes (particularly in the context of large-scale enterprises preferred)
- Deep understanding of intake/demand management, IT governance, SDLC and IT services delivery processes, and the ability to integrate these within the ServiceNow environment
- Migration experience from Jira to ServiceNow
- Strong communication skills with the ability to work closely with Product Owners, Scrum Masters, and other stakeholders to ensure alignment with business objectives
- Clearance: Must possess and maintain a Secret Clearance
Bonus points for...
- 3+ years of hands-on experience developing and configuring ServiceNow (particularly the SPM platform/applications)
- 3+ years with Scaled Agile Framework (SAFe) and Agile development processes (particularly in the context of large-scale enterprises)
- ServiceNow Certifications: Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or other relevant certifications
- SAFe Certification: Certification in SAFe or equivalent Agile frameworks is a plus
- Experience with enterprise-level integrations; familiarity with APIs (REST/SOAP) and integration tools/plugins for ServiceNow
- Experience with IT Service Management (ITSM) or IT Operations Management (ITOM) is beneficial
Physical Requirements
HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.
Why HII
We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our diverse workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
Today’s challenges are bigger than ever, and the nation needs the best of us. It’s why we’re focused on hiring, developing and nurturing our diversity. We believe that diversity among our workforce strengthens the organization, stimulates creativity, promotes the exchange of ideas and enriches the work lives of all our employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.